Refund policy
RETURNS & CANCELLATIONS POLICY
At BENNAJ45, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
You may return an item within 14 days of receiving your order.
To qualify for a return:
• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.
Non-Returnable Items
• Used or damaged items.
• Items without original packaging.
• Clearance or final sale items.
• Gift cards (if applicable).
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the item.
Order Cancellations
Orders can be cancelled before they are shipped for a full refund.
Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the item meets our return policy.
Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is due to our error or a defective product.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Contact Us
BENNAJ45
Email: bensonjoshuanutifafa45@gmail.com
WhatsApp: +233204460351